Key Responsibilities:
Leadership and Management: Lead and manage the team, fostering a positive and productive work environment.
Business Development: Identify and pursue new business opportunities to expand the agency's client base and market presence.
Financial Management: Oversee budgeting, financial planning, and cost control to ensure profitability.
Customer Service: Ensure exceptional customer service standards are maintained, addressing any issues or complaints promptly.
Marketing and Sales: Develop and implement marketing strategies to promote the agency's services and attract new clients.
Operations Management: Streamline operations to improve efficiency and service delivery.
Compliance: Ensure compliance with industry regulations and company policies.
Reporting: Prepare and present regular reports on business performance to senior management.
Qualifications:
Bachelor's degree in Business Administration, Hospitality, Tourism, or a related field.
Proven experience in a managerial role within the travel industry.
Strong leadership and team management skills.
Excellent communication skill in Thai and English.
Strategic thinking and problem-solving abilities.
Proficiency in financial management and budgeting.
Knowledge of travel industry trends and regulations.