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Technical Support Specialist

Job title: Technical Support Specialist
Location:
Specialisation: Chemicals
Salary: THB 40,000 - 70,000 (Annual)
Reference: PR/115908
Contact details: Kanchaporn Sutinwong (Fern)
Contact email: Kanchaporn.Sutinwong@jac-recruitment.com
Job published: September 30, 2024 10:30
Work Arrangement: Onsite

Position: Technical Support Specialist

Responsibilities: 

  • Evaluate market trends, risks, and opportunities, focusing on technical aspects, and provide insights on competitor product analysis.
  • Support new product development, quality enhancement, and identify new sources of feedstock supply.
  • Provide technical support to selected external customers, either alongside or independently of the Sales Executive, regarding product features, properties, applications, and reformulation advice.
  • Address customer inquiries/complaints related to technical issues and quality control, and offer appropriate solutions.
  • Ensure that all product deliveries meet customer satisfaction, achieving superior quality and reliability standards.
  • Guarantee that all operation sites/terminals comply with international standards such as ISO 9000/14000.
  • Perform statistical control, consistently monitor product quality to maintain consistency, and alert the sales team when abnormal trends are detected.
  • Develop and manage TQA/TQC or other quality assurance systems to ensure that all products manufactured by the organization meet customer specifications.

Qualifications:

  • Bachelor’s Degree on Chemistry or Petroleum, Chemical Engineer
  • At least 5 years in technical experience.
  • Experience in technical background, preferably chemical acquired either through formal education.
  • Have strong technical analysis, interpretation skill, problem solving skill and knowledge of marketing.
  • Drive and ability to deliver the result without supervision.
  • Excellent communication and presentation skill, fluency in English.
  • Ability to travel within country and aboard.
  • Have Toeic score 550