Location: Sriracha Chonburi
Overview: Our client is a leading distribution of finished petroleum product, Petroleum Oil Refinin Domestic sales and exports. They're increasing the team every year. Apply and join to be a part of their team.
Responsibility
Incident and Problem Management, handle and resolve unexpected issues and identify underlying causes to prevent future issue.
Manage and supervise the incident and problem resolution process, ensuring prompt solutions and thorough root cause analysis to avoid future occurrences
Manage and oversee Service Level Agreements (SLAs) to ensure service delivery meets or surpasses expectations
Ensure IT services are clearly defined and aligned with business needs.
Identify areas for improvement to improve ITSM processes and to enhance efficiency, service quality, and customer satisfaction.
Create and deliver training programs for related staffs to enhance understanding of ITSM processes and tools
Qualification
5 years of work experiences as IT Service Management, IT Service Desk
Strong in Change management, Incident & Problem, Service Tool
Good in problem-solving skill and multi-tasking skill.
Good English skills (TOEIC 500+)
Interested applicants, please click APPLY NOW.
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