Senior Customer Support Specialist
Job Responsibilities:
Ensure timely fulfillment of orders and track delivery schedules to meet customer expectations.
Monitor customer demand trends, identify abnormal fluctuations, and develop material preparation strategies accordingly.
Manage and control inventory at overseas hubs to optimize inventory levels and minimize costs.
Monitor and maintain inventory at reasonable levels. Proactively negotiate with customers to manage aging inventory.
Safely and promptly collect payments from customers.
Investigate root causes of returns, determine liability, and ensure minimal impact on customers.
Manage excess and obsolete inventory, and process claims with liable parties.
Understand customer requirements and standards, address customer complaints promptly, and continuously enhance customer satisfaction.
Qualification:
More than 3 years of supply chain management experience, familiar with electronic manufacturing.
Bachelor's degree or above in Business Administration or related field
Proficient in English listening, speaking, reading and writing
Proficient in MS office (Excel, PPT).
Familiar with SAP operating system is preferred.