Job descriptions:
- Handle inquiries from clients in manufacturing sector.
- Collect, organize, and share defect reports and quality requirements within the company.
- Manage initial responses to customer complaints, oversee progress, propose and report improvement measures, and coordinate resolutions.
- Collaborate with internal inspection and production engineering departments.
- Manage progress of defect investigations and prepare reports.
- Support internal and external audits.
- Address quality issues and improvement requests within deadlines.
- Coordinate and participate in internal and external meetings as needed.
- Communicate and provide instructions to local staff at the Thai factory.
- Share quality-related procedures and manuals, and support training.
- Gather production line status and compile improvement proposals.
- Identify quality issues and assist in cause analysis.
- Follow up on the implementation of improvement measures and help standardize processes.
Required Skills/Experience:
- Bachelor's degree in any related field.
- Ability to share information clearly and honestly with customers and internal departments.
- Timely reporting, communication, and consultation.
- Excellent Japanese language skills with basic communication skills in English.
- Ability to meet deadlines, organize tasks, and make steady progress.
- Proficiency in preparing reports and communicating using Excel, Word, email, etc.
- Experience in quality assurance or production control in manufacturing (plastic injection molding, tooling, etc.).
- Basic knowledge of quality standards and inspection methods for automotive parts and consumer electronics products.
- Understanding of basic problem-solving frameworks (5Why, 7 QC tools, etc.).
- Experience in managing local staff at the manager level is required.
Desired Characteristics:
- Confront and resolve crises or problems tenaciously.
- Take responsibility for responses and ensure timely reporting.
- View defects and troubles as learning opportunities and think of improvement measures.
- Willingness to acquire new knowledge and actively participate in improvement activities.
- Consider the results of staff and the organization as a whole.
- Proactively fulfill responsibilities while seeking support from others as needed.
- Cooperate with local staff and build good teamwork.