Customer Services Specialist

Job responsibilities:
•    Assist to perform the best practice of customer service to internal and external customers and distribute process of improvement 
•    Supervise team members while ensuring that every task is done correctly and effectively and make sure that all aspects of customer service are established well
•    Manage, response, and receive customer orders via email, telephone, online, and assuring timely order processing
•    Assist customers in placing product, equipment, and parts orders by providing information including features, pricing, availability, shipping schedules, special promotions, and prepare quotation
•    Prepare reports of customer service team, and serve as the customer service supervisor when their superior is not around
Qualifications:
•    Bachelor’s degree in business administration, management, finance, or related field preferred
•    Proficient computer skills, including Microsoft Office (Word, PowerPoint, Outlook, and Excel)
•    Effective verbal and written communication skills in English
•    Ability to be highly organized with an attention to detail
•    Ability to multi-task and meet deadlines with self-motivation and proactivity
•    SAP and related ERP is preferred.