Our client is top worldwide supplier of consulting, financial advising, risk advising, audit and assurance, tax and associated service.
Location: Bangkok
Responsibilities
- Examine and resolve technical problems with SAP FICO modules and customer-specific solutions in SAP S/4HANA.
- Address and resolve tickets pertaining to SAP FICO modules and customer-specific solutions by offering second- and third-line support.
- Perform a thorough problem analysis to identify the underlying causes of problems and configure SAP systems to create workable solutions.
- Work together with other IT teams and first-level support to guarantee prompt issue resolution.
- Build trusting relationships with clients by quickly and skillfully handling support-related issues.
- Analyze and document ticket trends in the assigned area on a regular basis to find reoccurring problems and possible fixes.
- Oversee and carry out small projects and system modifications that are customized to satisfy certain client demands.
Qualifications:
- Bachelor’s degree in information technology, business administration or related fields
- Strong English communication skills (both speaking and writing).
- Good knowledge of SAP's Financial Accounting (FI) and Controlling (CO) modules,
- Excellent knowledge of the SAP S/4HANA Cloud 2SL environment, including SAP Cloud ALM, IAS, and Central Business Configuration.
- General understanding of how third-party systems are integrated with the SAP FI module.
- Strong analytical abilities to identify problems and create workable answers for challenging circumstances.
- Capacity to sustain and improve client connections by efficient assistance and communication.
- Well knowledge of ticket management systems to effectively monitor and handle support inquiries.