Job Title: IT Support Specialist
Location: Bangkok (Pattanakan Rd)
Job Type: Full-Time
JAC Recruitment is partnering with one of the leading Automotive companies to identify a highly qualified candidate for the IT Support position. The company is expanding its development team and is focused on leveraging cutting-edge technologies to drive business growth.
If you are interested, please review the detailed job description below.
Job Summary: The IT Support Specialist will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for technology.
Key Responsibilities:
Provide first-level support to end-users via phone, email, or in-person.
Diagnose and resolve hardware, software, and network issues.
Install, configure, and maintain computer systems and applications.
Assist with the setup and maintenance of IT equipment, including desktops, laptops, printers, and mobile devices.
Manage user accounts and access permissions.
Document and track support requests and resolutions using a ticketing system.
Collaborate with other IT team members to address complex issues and implement solutions.
Conduct regular system updates and maintenance to ensure security and performance.
Provide training and support to end-users on IT-related topics.
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Proven experience in an IT support role.
Strong knowledge of Windows and Mac operating systems.
Familiarity with network protocols and troubleshooting.
Experience with Microsoft 365, including Outlook, SharePoint, and OneDrive.
Experience in ticketing systems for tracking support requests.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Good communication skills in Thai, English, both written and verbal.