E-Commerce Platform Specialist

Key Responsibilities:

• Work collaboratively with teams to oversee project requirements from start to finish, track progress and provide ongoing performance reports. 
• Deliver post-sales reports, address customer concerns and engage in regular review meetings. 
• Manage customer relations, plan and execute events and activities.
• Update customer data in the system and produce daily reports.
• Conduct market research to understand customer needs and identify potential business opportunities.

Qualifications:

• Bachelor’s degree in business management, marketing, E-Commerce, logistics or a related field.
• More than 3 years of experience in the parcel delivery, logistics or E-commerce industries.
• Strong knowledge of eCommerce platforms and order fulfillment processes with excellent problem-solving analytical and communication skills. 
• Detail-oriented, well-organized and able to perform well under pressure. 

• Proficiency in Thai, Chinese and English.