Customer Relationship Manager (EMS)
Our customer service executive department consists of a young, dynamic, and international team, who drive to provide excellent service to our customers who are situated around the world. We are looking for enthusiastic, self-motivated individual to lead the team to the maximum potential and drive company Goals forward while providing excellent customer service.
Job Responsibilities:
Our customer service executive department consists of a young, dynamic, and international team, who drive to provide excellent service to our customers who are situated around the world. We are looking for enthusiastic, self-motivated individual to lead the team to the maximum potential and drive company Goals forward while providing excellent customer service.
Job Responsibilities:
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Identify way to work more efficiently and reduce waste-Manage team of customer executives.
- Set annual and quarterly targets for each Customer Service Executive.
- Set incoming order and growth targets & assure these are met, if not met
- understand the reason & provide plan to keep on track.
- Provide customer service executives tools to meet those targets.
- Resolving customer complaints quickly and efficiently.
- Looking after a few strategic accounts.
- Expanding the customer base/ assist with customer acquisition.
- Identify accounts with growth potential.
- Coordinate, take part & prepare for annual business Reviews with customer,
- (Business Development, OTD, Quality performance, general review of customer
- service & other feedback).
- Coordinate, take part & prepare for annual Business Reviews with customers.
- Liaise with international Sales (i.e. French, Swiss) to meet Strategic Sales Plan.
- Liaise with engineering purchasing, and planning teams to ensure the customer’s demands are met, and surpassed.
- Bachelor’s degree in related filed.
- Experience requested: 5-6 years ‘experience, 2-3 years of which have been completed in a managerial position.
- Electronic manufacturing or manufacturing experience preferred.
- SAP knowledge or experience in other ERP system.
- Interpersonal & Intercultural skills.
- Strong at relationship building, negotiation & sales skills.
- “Can do attitude’ , positive attitude,
- International experience and additional language (i.e German language, French,
- Chinese).
- Flexible to work in Chaing Mai area