· Ensure a professional appearance exceptional customer experience in the boutique for sales, customer service (including repairs), and all visitors.
· Handle sales processes for walk-in and phone/email customers.
· Actively seek new sales opportunities and foster client relationships.
· Assist in marketing events and promotions.
· Assist with daily stock inventory.
· Possess thorough product knowledge, including prices and discounts, and capable of explaining estimates and repair details.
· Actively participate in collecting Customer Relationship Management data.
· Provide support for after-sales service by receiving and documenting repair watches from customers.
· Coordinate with the Customer Service Department to handle customers' repair watches appropriately.
· Maintain boutique stock levels according to management directives.
· Remain vigilant and report any discrepancies to management.
· Ensure proper documentation of goods received and dispatched.
· Undertake additional tasks as assigned to support operations.