Job description:
Maintain & Develop Sales & Marketing systems:
- Maintain and develop all documents in Sales Dept.
- Create the Sales & Marketing process flow.
- Achieve in sales target.
- Marketing survey.
- Expand market share and increase customer base to achieve sales target.
- Systematic sales record, customer requirement, quotations and others sales document.
- Be fully aware of all process being promote by company and keep current with the technical issue.
- Provided technical support to Manager and all concern.
- Understand in price setting, PLN, quotation to ensure to achieve as sale target.
- Provide pre-sales preparation, meet customer and make presentation to develop new clients and after sales service.
- Provide feedback from supplier, client and follow up all concern to responsiveness.
- Manage of all technical sales issues.
- Work with Sales managers and executives to sell product and service.
- Manage of part receiving and delivery on time to customers.
- Be coordinator between customer vs company for all issue and also when QC/Production engineer got some trouble, quite or not able to work as normal.
- Identify all technical issues of assigned account, follow up and service to assure complete customer satisfaction.
- On-site service to customer with new information to fulfill customer satisfaction.
- Collection and analyst issue list, negotiation with customers.
- Conduct customer needs analysis in order to gain understanding in customer problems.
- Work with, develop positive relationship with, communicate with, and coordinate activities with other section such as Production and others.
- Customer satisfaction survey at least one time a year to ensure all of customers satisfied about our services.
- Performs other jobs that may be assigned by the Sales & Marketing Manager or upper level.
Requirement:
- Male or Female, Age 30 years old or above.
- Minimum 3 year selling’ experience or technical support role preferably in automation, heat treatment industry.
- Able to travel throughout sales territory.
- Able to convey customer requirement to Sale & Marketing Manager.
- Working experience in Japanese firm will be an advantage.
- Must be drive a car with driving license.
- Excellent professional presentation skill, service mind.
- Good knowledge in ISO 9001 / ISO/TS 16949.
- Education Background in Metallurgy.
- Ability to speak Japanese language is a plus.
- Experience in technical sale, sale engineer is a plus.
- Ability to travel with short notice.