Job Title: Japanese Speaking Service Desk Operator
Location: Patumwan, Bangkok.
Job Type: Full-Time
About Us: Our client is a leading IT company dedicated to providing top-notch technology solutions and support to our clients. We are seeking a skilled and customer-focused Service Desk Operator who is proficient in Japanese to join our team.
Job Description:
Provide first-level technical support to Japanese-speaking clients via phone, email, and chat.
Troubleshoot and resolve IT issues related to hardware, software, and network systems.
Document and track incidents and service requests in the ticketing system.
Escalate complex issues to higher-level support teams as needed.
Communicate effectively with clients and internal teams in Japanese.
Requirements:
Proficiency in Japanese (speaking and writing) at a business level.
Strong technical skills and experience in IT support.
Excellent problem-solving and analytical abilities.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Preferred Qualifications:
Experience in a service desk or technical support role.
Familiarity with ITIL practices and methodologies.
Knowledge of common IT systems and software.
How to Apply: Click the “APPLY” button to submit your resume and cover letter.