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Head of Operations

Job title: Head of Operations
Contract type: Permanent
Location: Bangkok
Specialisation: Services
Salary: THB 1,920,000 - 2,160,000 (Annual)
Reference: PR/114903
Contact details: Pacita Phaohusara (Pat)
Contact email: Pacita.Phaohusara@jac-recruitment.com
Job published: June 09, 2024 23:04
Our client is a platform for electric motorcycle or EV bike rental service.
 
Job Responsibilities
  • Oversee weekly, monthly, and new client onboarding activities, and provide assistance to 
  • Analyze the configuration of consumer access to ensure it meets customer needs. 
  • Keep track of all systems' health and utilization, and act as a point of contact for urgent problems. 
  • Make the opportunity to design a system, a process, and related documents that are in line with service and regulatory requirements. 
  • Respond proactively to potential problems by looking into and resolving complaints or issues on behalf of clients or related parties. 
  • Develop a strategy for service level agreements and improvements. 
  • Monitor and maintain up to date on operations strategies, guidelines, and objectives for various projects and teams.
  • Take the lead in the team's operational delivery to ensure that it delivers planning support, scientific, procedural, regulatory, and quality services on schedule, within budget, and to the highest standards.
  • Use project management abilities to execute solutions and assist decision-making by analyzing, interpreting, and presenting data to highlight problems, risks, and mitigating actions.
     
Requirements
  • More than 10 years of operation management experience in the automobile, e-marketplace, e-commerce or e-business industries
  • High ethical requirements, results-driven, self-driven, with excellent management and collaboration abilities.
  • Strong project management ability in a fast-paced environment.
  • Good communication skills in both written and spoken Thai and English are essential.

 

If you are interested, please submit your CV by clicking the 'APPLY' or send it to pacita.phaohusara@jac-recruitment.com
 
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