Position: Guest Relations Officer (Japanese-speaking)
Work Location: Silom
Working schedule: 5 Days per week / Working in shift
Qualification:
- Able to speak Japanese (N3+) to facilitate communication with Japanese colleagues and local stakeholders.
- Previous experience in guest relations, customer service, or hospitality preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to guest service.
- Flexibility to work shifts.
- Good in English.
Key Responsibilities:
- It is a position where you mainly serve Japan customers at the front desk. However, our customers are not only Japan, so we can use Thai or English according to the customer.
- Welcome and greet guests upon arrival with warmth and professionalism.
- Provide personalized assistance and information to guests in hotel facilities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and effectively, striving to exceed expectations.
- Act as a liaison between guests and other hotel departments to ensure seamless communication and service delivery.
- Maintain accurate records of guest interactions, preferences, and feedback.
- Assist with translating documents, signage, and communication materials into Japanese as needed.
- Collaborate with the front desk, concierge, and other departments to ensure a smooth guest experience from check-in to check-out.
Benefits:
- Meal allowance
- Night shift allowance
- Group insurance.
- Provident Fund
Bonus
If you're interested in this job please kindly click "APPLY" button, for more details please feel free to contact K. Thananya, 063-474-4005