Position: Customer Service Manager (JLPT N2, N1)
Job Duties & Responsibilities
Responding to give the products information to the customers.
Handling inquiries about lost cards, cards not working, overseas cash advances, and insurance attached to the card.
Supporting Customers, Responding to customer inquiries.Supporting mainly Japanese customers in the lounge area.
Introducing and making reservations for restaurants, hotels, spas, tours, etc.Supporting mainly Japanese customers but sometimes supporting customers from oversees.
Negotiating and Creating Promotions
Posting Articles and Updating Information on the Website
Visiting member stores and collecting information.Creating blog articles (in Japanese) and posting them on the website.
Data Summary and Analysis of Lounge Utilization and Sales
Monthly data extraction, data summary, analysis, and reporting to the manager.
Qualifications
Bachelor’s degree or higher.
Japanese Language Test Level 1 reading and writing required (an equivalent level at Level 2 is also possible).
Business-level English.
Preferably have experience studying or working in Japan.
Experience in marketing is a plus.
Good communication skills.
People who like to serve customers.
Benefits
Bonus
Yearly salary increments.
Overtime payment
Social Security Fund
Provident Fund
Group insurance (IPD/OPD/Dental)
Annual health checks up every year
Public training / Inhouse training.
etc.